Return Policy

Return & Exchange Policy

At Sangeeta Boochra, each product is crafted by hand, using traditional techniques passed down for generations. Our pieces are made with care and precision, making each one unique. As a result, slight variations in stones or finishes are normal. We maintain high standards in our quality control process to ensure you receive your order in perfect condition.

We only accept returns or exchanges under specific circumstances as outlined below:

Eligibility for Returns & Exchanges

Returns and exchanges will ONLY be accepted if:

  • Your order is damaged in transit.
  • An incorrect product was delivered.

If either of these applies, you may return the item in the exact condition it was received—unworn, unused, and in its original packaging.

Steps to Return

  1. Notify Us: You must inform us within 3 days of receiving your order by emailing us at info@sangeetaboochra.in. Include your order number and details of the issue.
  2. Submit a Photo: Send us a photograph of the product showing the damage or incorrect item received.
  3. Approval: Once our Quality Control team reviews your request, we will confirm if the product is eligible for return.
  4. Return Shipment: Upon approval, we or the customer will arrange for a courier to collect the product and return it to us.

Please note: Only products approved by our Quality Control team will be eligible for return or exchange.

Refunds

Refunds will be processed to the original payment method once the returned item is received and passes inspection. Refunds will only be issued in the following cases:

  • If the product is damaged and cannot be replaced.
  • If an incorrect product was shipped and cannot be exchanged.

For all other cases, store credit in the form of a credit note will be issued, which can be used for future purchases on sangeetaboochra.in.

No Refunds Will Be Issued In The Following Cases:

  • Incorrect or outdated delivery address.
  • Incorrect address format (including PO Box addresses).
  • After three failed delivery attempts by the courier service.
  • If the package is refused by the recipient.
  • Sizing issues (Please review our size guides carefully before purchasing).
  • Products returned in a used or damaged condition.
  • Minor variations in color or design (as all our products are handmade and use natural stones).
  • Make-to-order products are not eligible for return or exchange.

Additional Information

  • We are not responsible for lost or damaged packages during the return process.
  • We are not liable for any returns that we were not informed about within the specified 3-day period.
  • Order Cancellations: If an order is cancelled by the customer after placing it, no refunds will be issued.

For any questions or assistance with your return, please contact our customer care team at info@sangeetaboochra.in.